One image is always one credit. One minute of video at 720p (25 fps) is about 14 credits, so Growth (10,000) gets you about 12 hours of video. In our documentation, we explain how many credits a video costs based on its resolution, frame rate, and length.
What counts as storage?
The media (such as images, videos, audio clips) in your templates and feeds is considered storage. Renders you generate are not considered storage, but they are automatically deleted after 30 days.
What are feed rows?
With Creatomate, you are able to bulk-generate videos & banners using spreadsheets, which are also referred to as feeds. Your subscription plan determines the maximum number of rows you can have in your account.
What is project sharing?
Project sharing allows you to add team members to a single paid subscription. Team members can be restricted from accessing feeds or templates. It's also possible to restrict credit usage per project.
What is the JS Preview SDK?
How does the free trial work?
You can try out Creatomate and all its features for free with 50 API credits. No credit card or additional information is required. Simply create your account and start right away.
How do I get more credits if I run out?
If you temporarily need additional credits, you may upgrade to a higher plan, and then downgrade whenever you want. The higher plan will remain in effect for the remainder of the billing period.
Can I change my plan anytime?
Yes. Changing your subscription can be done at any time through your dashboard, whether you want to upgrade, downgrade, or cancel.
Where can I find more information?
Our documentation may contain the answer to your question. In addition, please feel free to contact us at [email protected] whenever you need assistance.
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